Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Answer Warranty

  • Each ticket you send to the customer help and support crew will be attended to within approximately 1 hour. The standard questions shall be solved as quickly as possible. Nonetheless, if the assistance inquiry you have sent us needs assistance from a certified administrator, we’ll address the ticket to him and will notify you about the delay.

  • Top quality support service

  • Qualified Technical Assistance Service

  • We offer around the clock tech help by using a lightning fast ticket platform incorporated into your Control Panel. You’ll be able to write to us whenever you want about any of the software packages that come pre–configured on your virtual server, this includes the desired Operating System, the server management panel and our custom designed Web Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • In the Web Site Control Panel that is offered cost–free with the virtual server, you will discover a content rich Help zone, that includes all you should be informed on when monitoring your web pages and software packages. We have integrated a wide range of how to articles and reviews and video training that demonstrate the primary web site administration tasks in an easy to comprehend fashion.