1 hour ticket response
We are dedicated to offering a quick and appropriate solution to every trouble ticket posted by a customer. Our skilled customer support staff members will examine your problem and will offer you the most effective option. We offer a 1–hour response time guarantee for all tech support tickets. In reality, the average trouble ticket response time has proved to be 20 minutes.
A Topflight Client Support Service
Our customer care staff members have broad experience in the cloud web hosting plans arena and are experienced enough to deliver a swift answer to your problem. If, however, the issue at hand is not within the competence of a technical support engineer, the ticket will be forwarded to a developer or sysadmin for additional investigation.
An Intuitive Help Section
In the Web Site Control Panel you will find an easy–to–browse Help section where you can get quick suggestions on how to use our hosting services. You can find the answers to your inquiries in the F.A.Q. repository, see more info in the web hosting account management articles or check our step–by–step video tutorials.
