Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • We offer a 60 min response guarantee for each trouble ticket or email that you send to our technical support staff. We will speedily reply to all typical queries and forward the case to our administrators in case additional assistance is needed. If you make use of our Optional Admin Services package, we will complete any of the included services at a time that has been agreed upon earlier.

  • Top quality support service

  • A Top–Class Tech Support Service

  • Our tech support staff will be online for you 24–7 if you need assistance with our Web Site Control Panel or with any of the apps that we install for your convenience on the dedicated web hosting server. And if you need assistance tackling all the regular administration tasks on your server, you can examine the Optional Admin Services package, that includes backup disk space, Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each dedicated web hosting plan includes our free Web Site Control Panel, which offers a detailed knowledge base and a collection of instructional video tutorials. Whenever you require assistance working with the Web Site Control Panel, just hit the Help or Videos buttons located in the upper right corner.