If you ever face a problem with your website and are unable to handle it on your own, ask the respective web hosting provider’s technical support staff to help you bring the site back online. A swift resolution would be the most optimal scenario, but a lot of companies respond within twenty four hours or even more, especially if you’re dealing with a reseller. Even if the problem can be quickly solved, your website may not work correctly or may not be accessible whatsoever for an extended time interval, so you may lose prospective clients because it’s very unlikely that anybody would be dying to go back to a website that’s faulty. That is why, you need to make certain not only that you can touch base with your hosting company, but also that they can reply and assist you in a timely manner. If a software app update does not proceed smoothly or you erase something incidentally, for example, the website should be fixed swiftly so as to prevent prolonged unavailability.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max reply time for any helpdesk ticket that you open or any email that you send is just 60 minutes, even if you contact us on weekends and public holidays. Whatever the essence of your problem or inquiry may be, we’ll lend a hand momentarily and will supply you with the needed information to troubleshoot any problem with your websites. The real response time commonly does not exceed 15-20 minutes, which implies that you can just forget about waiting around for hours on end to get an issue fixed or what’s even worse than that – waiting one whole day only to get a reply that more info is necessary while nothing is resolved. We’ll give you assistance in a jiffy purely because we realize just how invaluable time can be in the dynamic online era. The 60-minute response guarantee is valid for any billing or technical enquiry that you might have with regards to our cloud web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we recognize just how essential it is to obtain swift support, we guarantee that you won’t ever need to wait for more than one hour to receive a reply to any trouble ticket that you open through your semi-dedicated server Control Panel. As it is, you will seldom need to wait for more than twenty to thirty minutes and this is valid for any inquiry irrespective of its nature – billing, general or technical. What’s more, our customer and technical support staff is on duty day and night, so even if you open a ticket during legal holidays, you’ll invariably get an instant response, which will contain the answer to an enquiry, the solution to a complication or the details needed to resolve an issue yourself – if there is something that you need to do on your end. With us, you will never need to spend a whole day awaiting a reply like you would with a lot of other hosting providers.