In case you’ve bought a hosting package and you have some queries about a concrete feature/function, or if you have come across a certain problem and you need assistance, you should be able to touch base with the respective help desk team. All hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, due to the fact that the very best way to handle a problem most often is to post a ticket. This mode of communication renders the responses sent by both sides easy to follow and permits the tech support engineers to escalate the problem in the event that, for instance, a server admin has to intervene. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you have to use at least two separate accounts to touch base with the customer care staff and to actually manage the hosting space. Constantly logging in and out of different accounts can be a bore, not to mention the fact that it requires a very long time for the majority of hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while you are browsing your files or changing different settings. The ticketing system is being closely monitored 24-7-365 by our support team members and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain assistance. In contrast to some other hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you like and request info in regards to any technical or billing problem. Additionally, you can see a collection of informational articles, which will help you handle the most commonly met obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with our company and you would like to contact our tech support engineers, you’ll be able to open a trouble ticket straight from your Hepsia hosting Control Panel instead of using an entirely different support platform as you’ll have to do with most hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket without any effort and to look through older tickets using an intelligent search filter. In addition, you’ll be able to browse the applicable knowledge base articles that our system will offer you on the basis of the category that you choose for your new ticket. You can do all the above-mentioned procedures without leaving your Control Panel at any time, so if you stumble upon any difficulty or have a question, you can get in touch with our technicians and solve the specific issue in no more than 60 minutes using a single support platform.