The client support that you will receive from your cloud web hosting supplier is really important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical problem with a current account. Timely and correct info regarding a question or an issue can save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from a genuine web hosting supplier not from a reseller. When you get a hosting account through a company that doesn't own its servers and it cannot access them directly, it is quite possible that you'll wait for a few days so as to receive a response to your question, thus your web sites may remain offline for quite some time. In contrast, a company that offers numerous ways of communication and has a tech support staff available any time can assist you right away and help you limit or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of getting assistance promptly, so our cloud web hosting services come with 24/7 technical support and various ways of communication. If you do not have an account yet, you can easily call us or use our live chat and speak with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up obtaining a service which you can't use. In case you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it needs more analysis. In contrast to the vast majority of suppliers on the market, we respond to all tickets within one hour, so you won't need to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You will be able to try out our support services even before you get a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and common queries. Our representatives will help you select the ideal package or offer you info about our servers, to check if the system requirements for your sites are met. In case you are an active client, you'll also be able to contact us through email or via our ticketing system, that can be accessed through the Hepsia web hosting Control Panel. We warrant that when you use any of these two methods of communication, you will get a reply within no more than an hour and that’s 24/7, including weekends and public holidays. If you've used the web hosting services of other companies, even big ones, you will be able to compare the response time considering that it ordinarily takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Servers

Each VPS server package that we offer features 24/7 customer and tech support, therefore if you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us at any moment, even holidays and weekends. For your convenience, we supply different ways of communication - telephone support with several local numbers globally, live chat, e-mail messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters as it is much easier to monitor what's going on. The maximum guaranteed reply time for all email messages and tickets is sixty minutes, yet it hardly ever takes that long to receive help. If you acquire the Managed Services upgrade that we supply, our administrators can also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum reply time guarantee, you will enjoy quick support when you purchase a dedicated server through our company. Our customer and technical support teams are online 24/7/365, as a result if you open a ticket from your billing account or you send an email related to any problem with your server or the pre-installed software on it whatever the time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the best option when the issue in question needs a longer period of time to be solved or if it should be forwarded to our administrators, since it's easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to give us a call or talk to a live agent through our chat service. If you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.